How do you find the best cell phone service in your neighborhood? AT&T, Sprint, T-Mobile and Verizon Wireless all tout their excellent coverage areas and other wonderful service benefits on their respective websites. But what about customer complaints, cost, and service issues? For that you’d usually end up asking your friends and neighbors. Now, what if you could ask hundreds—or thousands—of "friends" at once, "How’s your wireless service?"
That’s the promise of Crowd Signal, a brand new project from Consumer Reports, which acts as a barometer of wireless carriers’ performance based on the perceptions of you, their customer.
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How it works
- Visit the Crowd Signal website, CrowdSignal.org, on your smart phone, tablet, or desktop computer.
- Enter the ZIP code where you use your phone most of the time.
- Enter your carrier.
- Rank your satisfaction with your carrier in terms of coverage, data speeds, cost, and customer service.
- Click on "See the results" to see how your score is added to the opinions from other customers of all four major wireless carriers in that area.
- To rank another area—say at your office or when you're on vacation or a business trip—click on the Crowd Signal logo and start the survey all over.
- Click "share" at the bottom of the Crowd Signal page to get others involved in ranking their service.
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Share and send feedback
The power of Crowd Signal is you, the consumer. And as more people use the newly launched tool, the richer the results will be. We'll help one another become wiser consumers and make the right choices among the wireless carriers.
Feel free to send us feedback about the project. We want to expand Crowd Signal with features and functions that fit your needs so we want to know from you what you like, don’t like, and want to see when it comes to ranking wireless service carriers.
Consumer Reports has no relationship with any advertisers or sponsors on this website. Copyright © 2006-2014 Consumers Union of U.S.
